Privacy Policy

At Howie’s Picks, we respect your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains what information we collect when you visit our website, place an order, contact us or use our services, how we use that information, and the choices and rights available to you.

This policy applies to the Howie’s Picks website and online shop.

1. Who We Are

Howie’s Picks is a UK-based independent retailer specialising in vintage, antique, collectable and pre-owned items.

For the purposes of UK data protection law, Howie’s Picks is the data controller for personal information collected through this website.

Website: howiespicks.co.uk
Contact: hello@howiespicks.co.uk

2. Information We Collect

Depending on how you use our website, we may collect:

• your name;
• billing and delivery address;
• email address;
• telephone number;
• order and transaction details;
• information relating to products you purchase or enquire about;
• account information if you create an account;
• correspondence you send to us;
• information submitted through contact, enquiry or selling forms;
• IP address, browser and device information;
• website usage information; and
• cookie and consent preferences.

If you contact us about selling an item to Howie’s Picks, we may also collect photographs, descriptions and other information you choose to provide about the item.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Howie’s Picks does not normally receive or store your full payment card details. Payment information is handled securely by the relevant payment provider in accordance with its own privacy and security procedures.

We may receive limited information relating to the transaction, such as payment status, transaction reference and the payment method used.

4. How We Use Your Information

We may use your personal information to:

• process and fulfil your orders;
• arrange delivery or collection;
• take and confirm payments;
• communicate with you about an order;
• manage returns, refunds and customer service enquiries;
• respond to enquiries;
• operate customer accounts;
• assess items offered to Howie’s Picks for purchase;
• prevent fraud and protect our website;
• maintain appropriate business, tax and accounting records;
• improve our website and services;
• understand how our website is being used; and
• send marketing communications where permitted by law and where you have requested or agreed to receive them.

We will only use personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent.

5. Marketing

We will not sell your personal information to other organisations for marketing purposes.

Where you have chosen to receive marketing communications from us, you can unsubscribe at any time using the unsubscribe option provided in the communication or by contacting us.

Transactional messages concerning an order, payment, collection, delivery or customer service matter are not marketing communications and may still be sent where necessary.

6. Who We Share Information With

We only share personal information where reasonably necessary to operate our business or provide a service to you.

This may include trusted organisations providing:

• website hosting and technical services;
• WooCommerce and related website functionality;
• payment processing;
• delivery and courier services;
• accounting and bookkeeping services;
• email services;
• website security;
• analytics services; and
• other professional or technical services used to operate our business.

These organisations may only receive the information necessary to provide their particular service.

We may also disclose information where required by law, regulation, court order or a relevant public authority.

7. International Data Transfers

Some technology and service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the information receives a level of protection required by applicable UK data protection law.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and tax obligations.

Order and transaction records may therefore be retained for a number of years after a purchase.

Information that is no longer required will be securely deleted or anonymised where appropriate.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based service can guarantee absolute security.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights concerning your personal information.

These may include the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of your information in certain circumstances;
• ask us to restrict the way we use your information;
• object to certain uses of your information;
• request transfer of certain information;
• withdraw consent where our processing is based on consent; and
• complain about how your personal information has been handled.

To exercise any of these rights, please contact us using the details provided in this policy.

You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO).

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies are small pieces of information stored on your computer, tablet, phone or other device when you visit a website.

They can be used to make a website function correctly, remember your preferences, maintain your shopping basket, provide security and understand how visitors use the website.

Strictly Necessary Cookies

Some cookies are necessary for our website and online shop to function.

For example, WooCommerce may use cookies to:

• remember products placed in your basket;
• maintain your shopping session;
• enable checkout functionality;
• remember account or login information;
• provide website security; and
• remember your cookie preferences.

Where a cookie or similar technology is strictly necessary to provide a service you have requested, your consent may not be required.

Analytics and Performance

We may use analytics or performance technologies to understand how visitors use our website, such as which pages are visited and how visitors navigate through the site.

Where consent is required, these technologies will only be activated after you have made the appropriate choice through our cookie controls.

Functional Cookies

Functional technologies may remember choices or preferences that improve your experience of the website.

Depending upon their purpose and the applicable rules, we may ask for your permission before using them.

Marketing and Third-Party Technologies

If we use advertising, remarketing, embedded social-media services or other tracking technologies, these may involve third parties storing or accessing information on your device.

Where consent is required, these technologies will not be activated until you have given the appropriate permission.

12. Managing Your Cookie Choices

When you first visit our website, you may be presented with cookie controls allowing you to manage the use of optional cookies and similar technologies.

You can change or withdraw your choices using the cookie settings available on our website.

You can also control or delete cookies through your web browser. Blocking some cookies may affect the way certain parts of the website operate.

13. Third-Party Websites

Our website may contain links to other websites, including social-media platforms and third-party services.

Howie’s Picks is not responsible for the privacy practices of websites operated by other organisations. We recommend reviewing their privacy information before providing personal information to them.

14. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will always be published on this website, with the date of the most recent update shown at the top of the policy.

15. Contact Us

If you have any questions about this Privacy & Cookie Policy, the personal information we hold about you, or how your information is used, please contact:

Howie’s Picks

Email: hello@howiespicks.co.uk