Shipping, Collection & Returns

At Howie’s Picks, we want your purchase to reach you safely and for you to be happy with your order. As many of our items are vintage, antique, pre-owned or one-of-a-kind, please read product descriptions and view photographs carefully before purchasing.

Shipping

We currently deliver to UK addresses, with most orders sent using Royal Mail.

For most orders, our standard delivery service is Royal Mail Tracked 48. Where available, customers can choose Royal Mail Tracked 24 at checkout for a faster delivery option.

The delivery options and shipping cost available for your order will be shown at checkout before payment. Shipping charges are calculated according to the items in your basket and the delivery service selected.

Free UK Delivery

We offer free standard UK delivery on orders over £200.

The qualifying amount is based on the total value of eligible items in your basket after any discounts have been applied. Once your order reaches the qualifying amount, free standard delivery will be applied automatically at checkout.

Our free delivery offer applies to our standard delivery service. Faster or Express delivery options, where available, may still carry an additional charge.

Some unusually large, heavy or specialist items may be excluded from free delivery where this is clearly stated on the product page.

Combined Postage

Buying more than one item? Where possible, we’ll combine your items into a single parcel so you don’t pay the full individual postage charge for every item.

Our checkout automatically calculates combined postage based on the items in your basket, helping to keep delivery costs as reasonable as possible.

As we sell antiques, vintage pieces and collectables in a wide range of shapes, sizes and weights, some items may need to be packed or sent separately. This is particularly likely with large, heavy or fragile items where combining them could risk damage in transit.

Your final shipping cost will always be clearly displayed at checkout before you place your order.

Royal Mail Tracked Delivery

We predominantly use:

• Royal Mail Tracked 48 – our standard delivery service.
• Royal Mail Tracked 24 – available as our faster Express delivery option where applicable.

Both services provide tracking, allowing you to follow the progress of your parcel after dispatch.

Delivery times are estimates rather than guaranteed delivery dates. If you require an item urgently, please contact us before ordering and we’ll be happy to advise on the available options.

Postage Prices

Our delivery charges are based on the cost of sending your order and may change from time to time.

If Royal Mail changes its prices, whether they increase or decrease, we’ll review our delivery charges and adjust them accordingly. This helps us keep our postage pricing fair and reflective of the actual cost of sending your order.

The current delivery charge applicable to your order will always be shown at checkout before payment.

Dispatch & Delivery

We aim to dispatch orders promptly after cleared payment.

Once your order has been dispatched, tracking or delivery information will be provided where available.

Packaging

Antique, vintage and collectable items often require additional care when being packed.

We package items appropriately for their size, weight, age and fragility and may use recycled or reused packaging materials where these provide suitable protection.

Where an order contains particularly large, heavy or fragile items, we may contact you to discuss suitable delivery arrangements.

Local Collection

Local collection may be available on selected orders.

Where Local Collection is selected at checkout, we will provide or confirm the collection arrangements after your order has been placed.

Please do not travel to collect your order until your collection has been confirmed as ready.

Where a collection date or time has been arranged, please let us know as soon as possible if you need to change it.

We may ask for your order confirmation or other reasonable proof of purchase when an order is collected.

Vintage, Antique & Pre-Owned Items

The majority of items sold by Howie’s Picks are not new.

Vintage, antique and pre-owned items will often show signs of their previous life, including age-related wear, marks, patina, crazing, scratches or other imperfections.

We regard these characteristics as part of the history of an item rather than necessarily being faults.

We make reasonable efforts to describe the condition of each item accurately and to photograph significant damage or defects that we identify.

Please examine the photographs and description carefully before purchasing. If you would like additional information or photographs, please contact us before placing your order.

Your Right to Cancel

If you are a UK consumer purchasing online, you will normally have the legal right to cancel your order within 14 days of receiving the goods, without having to give a reason.

You must tell us that you wish to cancel within this 14-day period.

After notifying us of your cancellation, you will normally have a further 14 days to return the goods.

Certain products may be excluded from the statutory right to cancel where an exemption under consumer law applies.

Returns

If you wish to return an item, please contact us before sending it back so that we can provide the appropriate return instructions.

Unless the item is faulty, damaged in transit, incorrectly supplied or otherwise not as described, you will normally be responsible for the cost of returning it.

Returned items should be:

• returned in the same condition in which they were received;
• securely packaged to prevent damage in transit; and
• returned using an appropriate delivery service.

We strongly recommend obtaining proof of postage and using an adequately insured and trackable service, particularly for valuable, fragile or one-of-a-kind items.

You are responsible for taking reasonable care of goods while they are in your possession.

Refunds

Where you exercise your statutory right to cancel, we will refund the amount required by applicable consumer law.

This will normally include the price paid for the goods and the cost of our least expensive standard delivery option available for the order.

If you chose a more expensive or enhanced delivery service, we are not required to refund the additional delivery cost above our standard delivery charge.

Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.

We may be entitled to make an appropriate deduction from a refund where the value of an item has been reduced as a result of handling beyond what would reasonably be necessary to establish its nature, characteristics and functioning.

Faulty, Damaged or Incorrect Items

Your statutory rights are not affected by this policy.

If an item arrives damaged, is faulty, has been incorrectly supplied or is materially different from its description, please contact us as soon as reasonably possible.

Please include your order number and, where appropriate, photographs showing the problem and the packaging in which the item arrived. Photographs can help us investigate damage with the delivery provider and resolve the issue more quickly.

Where goods do not conform to your statutory rights, we will deal with the matter in accordance with applicable UK consumer law.

Please do not dispose of damaged goods or their packaging until we have advised you that they are no longer required.

Damage During Delivery

We take care when packaging orders, particularly fragile antique and vintage items.

If your order appears to have been damaged during delivery, please contact us promptly.

Where possible, retain:

• the item;
• the original packaging;
• the shipping box or container; and
• any labels attached to the parcel.

We may ask for photographs to assist with a claim against the delivery provider. This does not affect your statutory rights against Howie’s Picks as the retailer.

Return Shipping

When returning an item because you have changed your mind or exercised your right to cancel, you are responsible for ensuring that it is packaged appropriately for the return journey.

tracked service with sufficient insurance to cover the value of the item.

Where an item is being returned because it is faulty, damaged, incorrectly supplied or not as described, we will deal with reasonable return costs in accordance with your statutory rights.

Items Purchased in Person

The statutory right to cancel an online purchase simply because you have changed your mind does not generally apply to items purchased in person.

This does not affect your legal rights where an item is faulty, not as described or otherwise does not meet the requirements of applicable consumer law.

Delivery Problems

If your order has not arrived within the expected timeframe, please contact us and we will investigate with the relevant postal or courier service.

Please ensure that the delivery information supplied when placing your order is complete and accurate.

Contact Us

If you have any questions about shipping, collection or returning an item, please contact us before sending anything back.

Howie’s Picks

Email: hello@howiespicks.co.uk